Afterpay FAQ

HOW AFTERPAY WORKS

Shop now. Pay later. No interest.

That means you pay for your purchase in four equal installments, every two weeks. Always zero interest, never additional fees when you pay on time.

The only fees are for late payments. To help you ensure on time payments and responsible spending, Afterpay will email your payment schedule and send notifications so there are no surprises. 

EASY SIGN UP AND INSTANT APPROVAL

Afterpay is seamless at checkout, simply create your account and complete your purchase. No long application forms, you’ll know if you’re approved instantly and your order will ship as it would with any other form of payment. 

Returning users can check out in just a few taps.

ALL YOU NEED IS:

- To be over 18 years of age
- A US credit or debit card
- A US resident address

VIEW YOUR AFTERPAY ORDER OR MAKE PAYMENTS AHEAD OF TIME

After your order is processed, you can log into your Afterpay account to view your orders, make payments and manage account details.

FAQS:

WHAT IS INSTALLMENTS BY AFTERPAY?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every two weeks without any interest.

HOW DO I USE INSTALLMENTS BY AFTERPAY?
Shop online and add items to your cart as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase.

Please note: All items in your shopping bag must be eligible for Installments by Afterpay. 

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING INSTALLMENTS BY AFTERPAY?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

CAN I USE INSTALLMENTS BY AFTERPAY IF I'M AN INTERNATIONAL CUSTOMER?
Right now, Installments by Afterpay is only available to customers with a US billing address and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

HOW DOES THE PAYMENT SCHEDULE WORK?
You are required to make your first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

WHAT IF I CAN’T PAY AN AFTERPAY INSTALLMENT?
If funds aren’t available or you otherwise do not make your payment when due, late fees may apply. You can read the full terms and conditions here.

WHEN WILL MY ITEMS BE DELIVERED IF I USE INSTALLMENTS BY AFTERPAY?
Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS BY AFTERPAY?
You can return your Afterpay purchase per our returns policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?
If you’d like to know more about Afterpay, visit www.afterpay.com you can also read Afterpay’s Privacy Policy which here