Afterpay FAQ

HOW AFTERPAY WORKS

Shop now. Pay later. No interest.

That means you pay for your purchase in four equal installments, every two weeks. Always zero interest, never additional fees when you pay on time.

The only fees are for late payments. To help you ensure on time payments and responsible spending, Afterpay will email your payment schedule and send notifications so there are no surprises. 

EASY SIGN UP AND INSTANT APPROVAL

Afterpay is seamless at checkout, simply create your account and complete your purchase. No long application forms, you’ll know if you’re approved instantly and your order will ship as it would with any other form of payment. 

Returning users can check out in just a few taps.

VIEW YOUR AFTERPAY ORDER OR MAKE PAYMENTS AHEAD OF TIME

After your order is processed, you can log into your Afterpay account to view your orders, make payments and manage account details.

FAQS:


What is Afterpay? 

Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest. 

How do I use Afterpay? 

Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method.  First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! 

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. 

Where can I use Afterpay? 

Afterpay can only be applied to purchases made on the retailer's website or in-store (where available). 

Can I use Afterpay if I'm an international customer? 

Right now, Installments by Afterpay is only available to customers in the US, Canada, the UK, Australia and New Zealand. Some restrictions apply. 

How does the payment schedule work? 

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.  

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. 

What if I can’t pay an Afterpay installment? 

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms. 

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. 

Visit the retailer’s shipping page for more information. 

Is there a limit to how much I can spend on a single transaction? 

Yes, transaction value limits apply to purchases made on the retailer website using Afterpay. 

What products are not eligible for purchase using Afterpay? 

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders. 

How do I return or exchange an item purchased using Afterpay? 

If you have changed your mind, you can return your  Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return  Policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. 

If you believe there is a fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

Where can I find out more about Afterpay? 

If you would like to know more about Afterpay,  visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as  Afterpay’s Privacy Policy, which can be found at  www.afterpay.com/privacy-policy. 

If you have any questions about your Afterpay account,  please contact Afterpay directly via a web form found here.